And second, we need to establish “mutual respect.” We each need to acknowledge that while we may not agree, our respective opinions and beliefs are both valid and honestly held. the idea that this is a problem for both of us (whatever the problem is), and we both care deeply about solving it. There are a couple of things we can do to make a crucial conversation “safe.” First, we need to establish “mutual purpose”. a “fight or flight” response will kick in and the conversation will turn into an argument or the other party will retreat from the conversation altogether. if the other party feels threatened or endangered. At the very beginning of a “crucial conversation,” he challenges us to “make it safe.” If we fail to do that. While Grenny talks about several different ways to manage the conversation in ways that will keep it positive and productive, one of those ways is far more important than the others. So with those conditions in place, it’s easy to see why we approach such conversations with some anxiety. To meet Grenny’s definition of a “crucial conversation,” the parties to the conversation must have: The trick is conducting the conversation in a way that is candid but respectful. To the contrary, he argues, having an honest conversation about something important to both parties will deepen a relationship and make it more trusting. the myth that telling the truth will cost you friends. “What crucial conversations are you not holding, or not holding well?” – Joseph Grennyįirst, Grenny would like to dispel a myth. To learn what he suggests, please continue reading below. Grenny offers some suggestions for conducting a “crucial conversation” in a way that will tilt the odds in favor of a positive outcome. We’re afraid that instead of clearing the air and giving us a fresh start, this conversation will damage the relationship and make matters worse. We’re afraid that we will get a negative outcome, that the person we’re trying to communicate with will either shut down, or lash out in some way. those conversations that are necessary, but are so fraught with real or imagined danger, or carry so much emotional baggage, that we just can’t bring ourselves to engage in them. More precisely, he is passionate about what he calls “crucial conversations”. There will be no on-site registrations for this event.Joseph Grenny is a New York Times best-selling author, a keynote speaker, and a social scientist who is passionate about good communication. Replacements will be accepted after the cancellation deadline. (includes GAEL membership for the 2022-2023 school year)Ĭancellation Policy: No cancellations or refund requests will be accepted after January 15, 2023. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.Ĭrucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement-rather than over or around it-and turn disagreement into dialogue for improved relationships and results. A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.
0 Comments
Leave a Reply. |